Privacy Policy

ABOUT US:

LA JAQUETTE is responsible for your personal data and will be referred to as "we", "us" or "our" in the remainder of this privacy policy. Our company is registered with the CHAMBER OF CRAFT AND CRAFT INDUSTRY OF SAINT-MAUR-DES-FOSSES under the number 888 815 867 00013

Our headquarters are located at 28 rue Georges Huchon, 94300 Vincennes. If you have any questions about our privacy policy or the use of your personal information on our website, please contact us by email at hello@lajaquette.com.

 YOUR PERSONAL DATA:

A) The information you submit to us

In order to place an order on our website, to create a customer account, to contact us or to subscribe to our newsletter and other marketing activities, you generally provide us with the following data:
- Your identification and contact data: your first name, last name, language and country from which you interact with us, as well as your contact data such as your e-mail address, postal address, delivery address and telephone number.
- Economic and payment information: your bank details (please note that all payment transactions are encrypted by the receiving bank, we do not store any card numbers), information about your purchases, orders, returns, etc.
- Connection, geolocation and navigation data
- Your profile - if you open a customer account, you create a profile and identify yourself when you visit our website, so data will be saved such as your customer ID and password, your recent purchases or your preferences.
- Your personal preferences - This includes your wish list, marketing and cookie preferences.
- Additional personal information - You may also provide us with other personal information such as your date of birth, gender, etc. Only we collect and store this additional information, and we use it in our analysis to improve our services.

When we ask you to enter your personal data to access a feature, some of the data is mandatory since it is data we need to enable you to access that feature (for example, to deliver a package to you we need your mailing address).
It is important that the personal information shared about you is correct and up-to-date. Please inform us of any changes in information.
We do not store sensitive personal information of any kind, so our website is not intended for children and we do not store any data relating to children.

B) Data obtained via cookies

Subject to your consent, we use cookies and other similar technologies to make it easier for you to navigate our site by tailoring it to your equipment or search engine and to offer you products that match your shopping habits.
- Usage Data - this information incorporates the products and services you have purchased from us and how you use our website and applications.
- Technical Data - this information includes:
- Your IP address, search engine and version, location and time zone, browser extension, operating system and platform, and other technical data about the device you use to browse our site.
- Information about your visit, including URLs and clickstream from and to our website (including date and time); products you viewed or searched for; page response time, download errors, time spent on pages, page interaction (such as clicks and cursor movements), how you leave pages.

WHY DO WE USE YOUR PERSONAL DATA?

Depending on the type of data we have about you, we may process it for the following purposes:
- To manage your registration as a user of our site: if you wish to use our services, we need to process your data to identify you as a user of the site and to allow you to access the various features and personalized services. You can delete your account at any time by contacting us.
- To execute a purchase contract with you: your data is then used to keep you informed of the status of your order, to prepare your order, to accept your payment, to give you access to the after-sales service, and to reimburse you for your order. It also allows us to prevent possible fraud against you and us during the purchase. If we consider the action to be fraudulent, this processing may allow us to block the transaction.
- To respond to requests addressed to the customer service
- To improve our services: by using our site, you are informed that we process your browsing and purchase data for analysis and statistical purposes. They allow us to better understand how you use our site in order to improve the ergonomics and quality of services.
- For marketing purposes: if you have subscribed to our newsletter, we process your data to manage your subscription and send you targeted information via email or SMS according to the preferences you have indicated. We may also contact you via push notifications if you have subscribed to this service. We require your consent for all direct marketing. You can also unsubscribe from our communications at any time (for example, to unsubscribe from the newsletter, simply click on the "Click here to unsubscribe" button at the bottom of all our newsletters and confirm your unsubscription).

If you have given us your consent to receive direct marketing content, whether via our newsletter or push notification, we may use the information you have provided for the following purposes:
- Sharing information about our events, products, services, current offers
- Recommendations on certain products or services that may be of interest to you
- Customer research to better understand your expectations regarding our products and services offered by our site

THIRD PARTIES:

In the course of your use of our site, you may receive information from third parties with whom we work to provide certain services to you. These may include:
- Financial institutions
- Fraud detection and prevention entities
- Logistics, transportation and delivery services
- Marketing and advertising service providers

We may share your information with our third parties for the following reasons for example:
- Payment services to process payment;
- Delivery companies to deliver your order;
- Credit bureaus and fraud prevention to check your credit and identity;
- Analytical software that allows us to process your information to optimize your shopping experience on our site.
We require third parties to undertake to keep your personal information secure in accordance with the law. Third parties may only use your personal information in accordance with our instructions and not for their own use.

WHAT ARE YOUR RIGHTS?

A) Legal basis

We rely on legal grounds for processing your data, depending on how you interact with our site.
- When you purchase products from our site, we need your personal data to fulfill the contract between you and us. For example, we need your contact information to deliver your order.
- We also rely on other legal grounds such as your legitimate interests.
- For example, we believe it is in your best interest that your identity not be used for fraudulent purposes, that our customer service people have access to your order information to better serve you, that we better understand your use of our site to improve its usability and the services we offer you.
- We respect the importance given to consent in the new RGPD law.

B) Consent

Your consent must be given in a clear and unambiguous manner. This is why, when you agree to receive our communications (via newsletters in particular):
- We explain to you the use we will make of your data and the type of communication you will receive;
- You must tick a box to validate your consent to be subscribed;
- You can withdraw your consent at any time.

In the event that you wish to unsubscribe from our direct marketing via newsletter, you can unsubscribe at any time by clicking on the link at the bottom of each email "To unsubscribe, go to this page." A page will then open and all you have to do is click on the "validate your unsubscription" button. If you have a customer account on our website, you can also unsubscribe or change your preferences by logging into your profile.
Cookies (including those in banner ads) require a specific opt-out, please click here for more information.